What to Tell Our Plumbers When You Call
A few details get the right truck out the first time. Tell us what is leaking or backing up and where in the building it shows. Say whether the water or gas is already shut. Mention the building type - a private house, a walk-up, an elevator building with a super - because access and shutoffs differ in each. For heaters and boilers, the brand and rough age help us load parts.
When to Call 911 Before a Plumber
Gas smells come first. Leave the building and call 911 or National Grid at 718-643-4050 from outside, then call us for gas leak repair. Water pouring near a panel or outlets is an electrical hazard, so stay clear and call 911 if anyone is at risk. A spraying pipe needs the main valve closed right away - our burst pipe repair plumbers will talk you to the shutoff over the phone.
What Happens After You Send the Plumbing Request
A plumber reads the request and calls the number you gave. We ask a few questions, give a time window, and quote once we see the problem in person. Common requests through the form are drain cleaning, water heater repair, and toilet repair, though the dropdown lists every service. Quotes cost nothing.